Welcome to the G.J. Gardner Homes Customer Portal. This guide will help you navigate and utilise the portal effectively to stay informed about your new home construction project.
Overview
The Customer Portal provides easy access to important information related to your new home, including:
Shared documents
Electronic document signing
Job financials
Construction photos
This guide is designed for customers. For information on uploading content or inviting clients to the portal, please refer to our builder-specific documentation.
Logging In
To access the Customer Portal:
Visit your regional login URL for the Customer Portal:
Australia: https://customer.gjgardner.com.au
New Zealand: https://customer.gjgardner.co.nz
United States: https://customer.gjgardner.com
Click Login
Enter the email address and password you used to create your account
Click Login
See these reset password instructions if you have forgotten your password.
Selecting a Job
If you've previously built with G.J. Gardner Homes:
Look for the Job dropdown next to the logo
Click to select the relevant job
Features of the Customer Portal
Shared Documents
Here you can view important documents shared by your G.J. Gardner team:
To view a document: Click the View button next to the document name
Documents may include: Signed contracts, specifications, and plans
Note: Always check with your G.J. Gardner Homes franchise for the most recent versions of documents.
Electronic Signatures
If you've consented to electronic signatures:
View the status of documents sent for e-signing
Sign outstanding documents
To sign or decline a document:
Click the Sign button next to the relevant document
Follow the prompts in the eversign popup to complete the process
Financial Records
This section displays your job's financial history:
View status of all draws, change orders, and payments
Each row represents a different Draw
Click the arrow on the left side of a Draw row to see associated payments
Note: There may be a delay between when invoices or payments are sent and when they appear here. For questions about financials, contact your G.J. Gardner Homes franchise.
Photos
View photos of your construction progress:
Photos are uploaded by your construction supervisor
Check this section regularly for visual updates on your build
Important Reminders
Regularly check the portal for updates
If you're unsure about any information displayed, contact your G.J. Gardner Homes franchise
Keep your login information secure
For any questions about your build status or the information on the Customer Portal, please reach out to your G.J. Gardner Homes franchise directly.
We hope this guide helps you make the most of your Customer Portal experience. Enjoy watching your new home come to life!