This article explains how financial information is displayed and managed on the Customer Portal, providing transparency and easy access to important financial records for your clients throughout their building journey.
Overview of Financial Records
The Customer Portal provides clients with a comprehensive view of their project's financial history, including claims/draws, progress payments, variations/change orders, and payments received. This information is automatically updated from the Builder Portal, ensuring that clients always have access to the most current financial data.
Types of Financial Information Displayed
Clients can view the following financial records on the Customer Portal:
Claims/Draws
Progress Payments
Variations/Change Orders
Payments Received
How Financial Information is Updated
Financial records on the Customer Portal are automatically updated based on the following:
Claims/Draws are sourced directly from the Claims/Draws tab for the job in the Builder Portal.
Payments received are pulled from Xero with the corresponding job number.
This automated process ensures that the financial information displayed is always current and accurate.
Viewing Financial Records
Clients can access their financial records through the Customer Portal by following these steps:
Log in to the Customer Portal
Navigate to the "Financial Records" or "Financial History" section
View the list of financial transactions displayed in rows
Each row in the financial history represents a different Claim/Draw, providing a clear timeline of the project's financial progression.
Understanding the Financial Record Display
The Financial History tab displays:
Status of all claims/draws
Variations/change orders
Payments
For each financial record entry, clients can typically see:
Date of the transaction
Type of transaction
Amount
Description or reference number
Current status (e.g., Pending, Approved, Paid)
Detailed View
To see more details about a specific Draw:
Locate the Claim/Draw row of interest
Click the arrow on the left side of the row
This will expand the row to show associated payments for that Draw
Note: There may be a delay between when invoices or payments are sent and when they appear in the Customer Portal. This delay ensures that all financial information is properly processed and verified before being displayed.
Benefits of Displaying Financial Records
Transparency: Clients have a clear view of all financial transactions related to their project.
Real-time Updates: Information is automatically synced, providing up-to-date financial status.
Easy Reference: Clients can quickly review past transactions and upcoming payments.
Reduced Inquiries: With readily available financial information, clients may have fewer questions about their project's financial status.
Best Practices
Regularly review the financial records displayed on the Customer Portal to ensure accuracy.
Promptly update any changes in the Builder Portal to reflect on the Customer Portal.
Be prepared to explain any discrepancies or complex financial entries to clients.
By understanding how financial records are displayed and updated on the Customer Portal, clients can stay well-informed about their project's financial status throughout the building process. This transparency helps build trust and ensures smooth financial management for both clients and builders.