Before You Begin
This article applies to Australian franchises only. Franchises in the US and New Zealand are invoiced through different arrangements.
You must have the Manage Billing permission enabled in your Office Role setup.
The Billing & Invoices tab provides a central location to manage your G.J. Software subscription. From here, you can view your payment history, download tax invoices, and update your payment method—all without leaving the platform.
What You Can Do
From the Billing & Invoices tab, you can:
View your current subscription and payment status
Download tax invoices and receipts for accounting
Add or remove payment methods
Update the email address that receives invoices
Accessing Billing & Invoices
Navigate to Setup > Billing & Invoices.
The Stripe billing portal opens in a new window. No separate Stripe account is required.
Viewing Your Invoice History
The billing portal displays all invoices for your subscription.
Understanding Invoice Status
5Status | Meaning |
Paid | Payment was successful. Invoice and receipt are available. |
Open | Invoice has been issued but payment is pending. |
Past Due | Payment failed or is overdue. Action required. |
Downloading Invoices and Receipts
Scroll through the invoice list to find the invoice you need.
Click on an invoice to view details.
Click Download Invoice to save the tax invoice PDF.
Click Download Receipt to save the payment receipt PDF.
Updating Your Payment Method
To add a new card or remove an existing one:
Navigate to Setup > Billing & Invoices.
In the billing portal, locate the Payment methods section.
Click Add payment method to enter new card details.
To remove an old card, Click the card and select Remove.
Note: Your default payment method is charged automatically each month. Add a new method before removing the old one to avoid payment failures.
Updating Your Billing Email
The billing email receives copies of all tax invoices and receipts. To change it, contact our Finance team at billing@gjgardner.com.au
Granting Billing Access to Other Staff
Franchise Support has enabled billing access for Franchise Owners and known General Managers. By default, other users cannot see the Billing & Invoices tab.
If you need to grant access to other team members (e.g., Bookkeepers, Accounts):
Navigate to Setup > Manager > Users > Office Roles.
Select the role you want to update (e.g., "Accounts").
Click the Setup Permissions tab.
Check the box for Manage Billing.
Click Save.
Users with this role will immediately see the Billing & Invoices tab upon their next login.