G.J. Gardner

Quick answers to common support questions: how to contact us, what we help with, weekend support, bug reporting and priorities, submitting feature requests, and third-party integration support.

Support FAQ

Patrick Haley

The foundation for every G.J. Software user, covering system entry, initial setup, and workspace navigation

Getting Started & Platform Essentials

Master the G.J. Software Builder Portal with this essential guide to navigation and the user interface. Covers the top navigation bar, sidebar modules (Sales, Jobs, Schedules), workspace layouts, and tips…

Introduction to G.J. Software: General navigation and UI overview

Resolve technical issues efficiently using the G.J. Software support tools. Learn how to submit automatic bug reports, use the manual chat interface, write effective issue descriptions, and track ticket status…

Support: Reporting bugs and requests

Shape the future of G.J. Software by submitting feature requests. Learn how to access the feedback portal, search for existing ideas, vote on suggestions, and write well-structured requests that help…

Support: Submitting feature requests

Manage your G.J. Software personal settings with ease. Learn how to update your profile photo and digital signature, change your Google account password, set language preferences, and securely log out…

User profile: Managing your photo, signature, and personal settings

Fix Builder Portal login and session issues with this troubleshooting guide. Learn about common causes for unexpected logouts, how to perform a hard refresh, browser cookie settings, and how to…

Troubleshooting: Login and session issues

The "Day 1" essentials for every G.J. Software user.

Welcome & Support

Optimise your workflow with G.J. Software dashboards. Learn how to access and configure role-specific widgets for Franchise Owners, Sales, and Regional Managers to track performance, lead health, and construction timelines…

Platform basics: Dashboards and widgets

Streamline your tasks with the G.J. Software To-Do list. Learn how to track, assign, and complete manual and automated tasks, reassign items to colleagues, and generate comprehensive To-Do reports to…

Managing To-Do lists

Learn how G.J. Software automatically generates To-Do tasks for key events like job milestones, insurance expiries, and accounting issues. This guide covers trigger types and explains how to configure role-based…

Automated To-Do task triggers

Master advanced search and filtering in G.J. Software. This guide explains how to use list views, sort columns, and apply filters to find jobs, leads, and contacts, including how to…

Advanced search and filtering: Finding jobs, leads, and documents

Configure and manage G.J. Software notifications, including in-app To-Do tasks, email alerts, and calendar reminders. Learn how to customise role-based permissions and set up email recipients to stay informed on…

System notifications: Managing in-app and email alerts

Learn how to access the G.J. Software reporting system, navigate the report library, and run performance reports. This guide covers filtering results, exporting data to PDF or Excel, and managing…

Accessing the reporting system

Daily workflows and finding data within the Portal.

Navigating Your Workspace

Optimise your G.J. Software experience with these browser best practices. Learn how to configure Google Chrome, manage cookies and pop-ups, use Chrome profiles effectively, and troubleshoot performance issues for a…

Browser optimization: Best practices for speed and security

Access Google Drive files directly from your computer’s file system with Google Drive for Desktop. Learn how to install the app, manage G: drive files, work with Microsoft Office documents,…

Platform basics: Google Drive for Desktop

Manage work schedules with G.J. Software’s iCalendar (.ics) reminders. Learn how to receive, add, and automatically update To-Do tasks and Meeting activities in Google Calendar, Outlook, or Apple Calendar for…

Platform basics: System calendar reminders

cting G.J. Software to external tools, managed integrations, and your local machine.

Desktop & System Foundations

Activate your G.J. Software subscription by setting up your Stripe payment method the first time you log in.

How to Set Up Payment for Your G.J. Software Monthly Service Fee

Access your subscription details, view invoice history, download tax invoices, and manage your payment method for your G.J. Software monthly service fee.

How to Manage Your G.J. Software Subscription Billing

Update, add, or remove credit cards for your G.J. Software monthly service fee.

How to Change Your G.J. Software Subscription Payment Method

Managing your G.J. Software monthly service fee and payment method

Subscription & Billing

Find answers and get help from Intercom Support and Community Experts

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